1. Information We Collect

  When you interact with our chatbot on Instagram or WhatsApp, we may collect your name, messages, photos you

   send, and contact information you provide voluntarily.

  

  2. How We Use Your Information

  We use your information solely to respond to your inquiries, provide quotes for our hair extension

  services, and improve our customer service. Photos you send are reviewed by our team to prepare

  personalized service quotes.

 

  3. Data Storage

  Your conversation history is stored securely on our servers to provide continuity of service. We do not

  sell or share your data with third parties for marketing purposes.

 

  4. Third-Party Services

  Our chatbot uses AI technology (Anthropic Claude) to process messages. Messages may also be processed

  through Meta platforms (Instagram, WhatsApp) subject to their own privacy policies.

 

  5. Your Rights

  You may request deletion of your conversation data at any time by contacting us directly at

  info@rapunzelextensions.com (replace with your real email).

 

  6. Contact

  For any privacy-related questions, contact us at: [your email] or through our Instagram

  @rapunzel.extensions